Shipping Policy

At Radiant Realm, we prioritize the efficient and reliable delivery of our skincare products to ensure customer satisfaction. Understanding the importance of timely shipping, we have established a comprehensive shipping policy that outlines our procedures and guidelines.

All orders placed through our platform are processed within 1-3 business days. This timeframe allows us to ensure that each product is carefully packaged and prepared for shipment. Orders are typically shipped on weekdays, excluding holidays. Customers will receive a confirmation email once their order has been dispatched, which will include tracking information for monitoring the shipment's progress.

We offer various shipping options to accommodate different needs. Standard shipping typically takes 5-7 business days, while expedited shipping options may reduce delivery time to 2-3 business days. It is important to note that delivery times may vary based on the destination and external factors such as weather conditions or carrier delays.

Shipping costs are calculated at checkout based on the selected shipping method and the total weight of the order. For orders exceeding a certain threshold, we may offer complimentary shipping as an incentive to our customers. This threshold is clearly indicated on our website to facilitate informed purchasing decisions.

International shipping is available to select countries. Customers are advised to check the shipping policy for specific details regarding international rates and delivery times. Additionally, customs duties and taxes may apply to international orders, which are the responsibility of the customer upon delivery.

In the event of a shipping error or if a product is damaged during transit, customers are encouraged to contact our customer service team within 48 hours of receiving the order. We will work diligently to resolve any issues, which may include reshipping the product or issuing a refund, depending on the circumstances.

We are committed to providing a seamless shopping experience, and our shipping policy reflects our dedication to customer service and satisfaction. For any further inquiries regarding shipping, customers can reach out to our support team for assistance.